Comic-Con shuts down ticket registration after glitches crash the site
By Tiffany Hsu of the LA TIMES
November 22, 2010 | 8:53 am
It’s the sequel everyone was hoping they wouldn’t see: Comic-Con’s ticket website crashing for the second time this month.
Fans hauled themselves out of bed at 6 a.m. Pacific time hoping to secure their spot at the 2011 convention in July, which has seen attendance boom in recent years. What most got instead was a mostly blank page with an error message and a torrent of frustrated messages on Twitter and Facebook.
“Stupid comic con!!” wrote emiVEE on Twitter. “I thought you’re [sic] servers were supposed to be fixed already!! I want my tickets!!”
At around 7:30 a.m., Comic-Con International posted a message on its Facebook page: “It is our understanding EPIC is working to resolve the current problems. We know it’s a lot to ask, but we hope you can bear with us while they try to get things on track.”
EPIC is the group responsible for running registration.
By 8:30 a.m., Comic-Con managers shut down sales with the following note on its home page:
“We are well aware that many people have taken time from work, school or other activities and others woke up very early. There really is no way to convey our level [of] regret for this turn of events. We are currently researching our registration options.”
It was déjà vu for many fans. The organization shut down badge sales on Nov. 1 after glitches on the site stymied many visitors from completing their purchases. While tickets in the past have taken weeks and sometimes months to sell out, anticipation for Comic-Con this time around has some fans worried that the event could sell out in hours or minutes.
Badges for all four days of the event, running from July 21 through 24, with the preview night tacked on sold out during this summer’s convention, according to the website. Daily passes — worth $37 for adults — will only be available online.
Fans took to Facebook in droves to complain.
“All I ask is to be able to purchase my ticket and not being surprised that it is all MYSTERIOUSLY SOLD OUT by the time the server is up!!,” wrote Alejandro Campos.
“OMG!! i made it allll the way and sent my bank card info and all, i even typed in the AGREE for the disclaimer. It was loading, then it went ‘ problem loading page’!!!!,” wrote Danny Chavez. “are you kidding me??!??”
The morning, concluded many, was an “EPIC waste of time.”